Support and your one-on-one session
Click Support at the bottom of the dashboard sidebar. It has three cards: Support, Feature request and One-on-one session.
Send a support request
- Click Support.
- Enter a Subject and a Message. Describe what you were doing and what happened.
- Click Send request.
Your business ID and contact details are attached automatically. Use Feature request in the same way to suggest an idea.
Follow a ticket and reply
Everything you send appears under Your tickets with a status: Open, Replied, Planned, Done, Closed or Declined. Our replies show as "EventyBooth team" under the ticket, and we email them to you too, with a View your request button.
To answer, click Reply, write your message and click Send reply. Replying puts the ticket back to Open for the team.
Book your one-on-one session
The session is a free 30-minute walkthrough with the team over a video call.
- Click Support, then the One-on-one session card.
- Pick a Day and a time. Times are shown in UTC.
- Optionally tell us what you want to cover.
- Click Confirm session.
You get a confirmation email. If a Zoom link is ready it comes with it, otherwise we follow up with the call link. On the same page you can Join by Zoom, Reschedule or Cancel session.
If no slots are open, check again later or send a support request.
Other ways in
Support is also in the EventyBooth app's Business section. To change your login email, send a ticket here.