Troubleshooting the booth at an event

Photos are not uploading

Every capture is saved on the device first, so nothing is lost. The app retries by itself when the connection returns, every 30 seconds while photos wait, every 5 minutes for failed ones, and when it opens. Keep the app open. The server refuses photos over 10 MB, GIFs over 30 MB and videos over 50 MB; for videos, lower Output quality or Recording duration.

The camera is not detected

For a DSLR event, connect the camera by USB and switch it on. The System Check reads "Not connected — connect the camera (USB) to start this event." On an iPad, allow access in Settings → Privacy & Security → Wired Accessories. "Live view isn't updating" can mean the camera is showing its own menu, so close it. For "Camera access was denied", enable the camera in the device settings.

The printer is not printing

Read the System Check printer row and any banner on the start screen, such as "prints won't come out" or "running low". Check that printing is on in Settings → Printing, that the printer is chosen on the device running the event, and that no print limit has been reached. Only photos print. A second printer set to Backup only takes over if the main one fails.

The gallery is missing photos

Photos appear once uploaded. Then check Settings → Live Gallery: Enable Live Gallery, Capture Display Preferences and Storage, which shows when your plan deletes the gallery.

The app asks you to sign in again

It says "You've been signed out." This happens when the server no longer accepts the device, for example after you removed it under Settings → Devices. Sign in again. Captures waiting to upload stay on the device.